Orders & Shipping
Track deliveries, update addresses, and understand shipping timelines.
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Find quick answers about care, billing, prescriptions, and your account.
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FAQ categories
Billing & Membership
Manage payments, invoices, renewals, and membership questions.
Treatment & Prescriptions
Learn about prescription status, refills, and clinician review timelines.
Account & Security
Get help with login issues, password resets, and account access.
Common questions
Quick answersHow quickly will a clinician review my intake?
Most intakes are reviewed within 24-48 hours. If additional information is needed, your care team will message you in the patient dashboard.
Where can I see my prescription status?
Prescription updates are available in your patient dashboard under Prescriptions, including pending review, approved, and fulfillment status.
Can I change my shipping address after checkout?
If your order has not entered fulfillment, support can usually update the address. Contact us as soon as possible for the fastest help.
How do I message my care team?
Open the Messages section in your account to start a new thread or continue an existing conversation with your clinic team.
What if my medication causes side effects?
Message your clinician right away through secure messaging. For severe or urgent symptoms, seek immediate in-person medical care.
Still need help?
Our support team is here for you.
Reach out for account or order help, and we'll point you to the right next step.