Privacy Notice

We collect information you provide directly, including your name, email, phone number, date of birth, payment details, and any health-related answers submitted through intake forms.

We automatically collect limited technical data such as device type, browser details, and usage activity to keep the platform secure and improve reliability.

When permitted by law, we may receive updated contact or eligibility information from service providers that support identity verification, billing, and care operations.

We use personal information to operate the service, create and manage your account, process transactions, and coordinate support requests.

Health-related information is used to facilitate clinical review, eligibility screening, treatment planning, and prescription workflow administration.

We may use de-identified or aggregated data for analytics, quality improvement, product development, and reporting that does not identify you personally.

We share information with clinicians, pharmacies, laboratories, payment processors, and technology vendors only as needed to deliver services and maintain operations.

Service providers are contractually required to safeguard data and process it only for approved business purposes.

We may disclose information when required by law, legal process, public health obligations, fraud prevention needs, or to protect rights and safety.

We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Administrative, technical, and physical safeguards are used to protect data against unauthorized access, loss, misuse, and alteration.

No online system is perfectly secure, but we continuously review and improve controls to reduce risk.

You may request access, correction, or deletion of certain personal information, subject to legal or operational limitations.

You can update account profile details in-app and manage communication preferences through available settings and unsubscribe links.

If you have privacy rights under applicable law, you may submit a request and we will respond within required timelines.

We use cookies and similar technologies to keep you signed in, measure performance, and understand how users interact with the platform.

Some technologies are essential for core functionality, while others support analytics and service optimization.

You can adjust browser-level cookie controls, though disabling certain cookies may affect functionality.

Our services are intended for adults and are not directed to children under 18.

If we learn that personal information was provided by a child without required authorization, we will take steps to delete it as appropriate.

We may update this Privacy Notice periodically to reflect service, legal, or regulatory changes.

When material changes are made, we will update the effective date and provide additional notice when required.

If you have privacy questions or requests, reach us through the Contact page or Help Center.

You may also write to: Glova Privacy Office, 100 Wellness Avenue, Suite 200, San Francisco, CA 94105.